At Divax.pk, we strive to ensure that you are completely satisfied with your purchase of beauty products. If you are not fully satisfied, we offer the following return policy:

1. Eligibility for Returns:
   • You may return products within 14 days of receipt.
   • The items must be unused, unopened, and in their original packaging.
   • Certain items, such as personal care products, may be non-returnable for hygiene reasons.
2. Return Process:
   • To initiate a return, please contact our customer service team at Support@divax.pk with your order number and reason for the return.
   • We will provide you with instructions on how to return your item.
3. Refunds:
   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your any digital account within a certain number of days.
4. Shipping Costs:
   • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Exchanges:
   • If you need to exchange a product for the same item, please follow the return process and place a new order for the desired product.
6. Contact Information:
   • For any questions regarding returns, please reach out to our customer service at Support@divax.pk or call +92 344 8644429

Thank you for shopping with Divax.pk!