At Divax.pk, we strive to ensure that you are completely satisfied with your purchase of beauty products. If you are not fully satisfied, we offer the following return policy:
- Eligibility for Returns:
- You may return products within 14 days of receipt.
- The items must be unused, unopened, and in their original packaging.
- Certain items, such as personal care products, may be non-returnable for hygiene reasons.
- Return Process:
- To initiate a return, please contact our customer service team at Support@divax.pk with your order number and reason for the return.
- We will provide you with instructions on how to return your item.
- Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your any digital account within a certain number of days.
- Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
- Exchanges:
- If you need to exchange a product for the same item, please follow the return process and place a new order for the desired product.
- Contact Information:
- For any questions regarding returns, please reach out to our customer service at Support@divax.pk or call +92 344 8644429
Thank you for shopping with Divax.pk!